Job Description

Hybrid

Solon, OH, US

Full time

R22195

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

We are looking for an individual that can help us continually improve and enhance our Salesforce platform. As a Business Analyst / Salesforce Administrator for the Salesforce platform at nVent you bring application knowledge and one or more Salesforce certifications to assist you in creating and supporting solutions. You will collaborate with Salesforce teams globally across business segments establishing, implementing, and enforcing Salesforce best practices.

This role will include traditional Analysts functions like gathering requirements and interaction with stakeholders around business specific demand, and will also include delivering enhancements with Salesforce configuration and administration where necessary. Given our Agile delivery model, all work will be managed through the creation of business cases, epics, and user stories using our Jira and Confluence platforms.

What YOU WILL EXPERIENCE IN THIS POSITION:

In this role, you will:

• Be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.

• Working with various stakeholders to support and improve the Salesforce system.

• The analyst needs to have a firm grasp of CRM best practices to drive and foster greater adoption and to improve internal customer experience.

• Provide reporting assistance and dashboards building

• Maintain data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues.

• Requirement gathering, configuration and documentation of new features.

• System testing of all changes and updates.

YOU HAVE:

• Bachelor’s degree or equivalent from an accredited institution required

• One or more Salesforce certifications preferred

• Ideally 2+ years’ experience supporting Salesforce SalesCloud and/or ServiceCloud in a lightning enabled environment.

• Previous experience is Sales or Customer Care

• Strong focus on teamwork and ability to work as part of different teams and cultures across all functions and levels.

• Strong analytical, troubleshooting and problem solving skills.

• Ability to turn complex user requirements into Jira User Stories

• Good English oral and written communication and presentation skills.

• Willingness and ability to continuously learn new skills and take on board added responsibilities.

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at .

• Commitment to strengthen communities where our employees live and work

• We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

• Benefits to support the lives of our employees

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.

• A 401(k) retirement plan and an employee stock purchase plan — both include a company match.

• Other supplemental benefits may include tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and/or legal & identity theft protection.

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.

#LI-OR1

#LI-Hybrid

At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.

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